Credit and Debt Management
- Description
- Curriculum
- FAQ
- Reviews
The “Credit and Debt Management” course is designed to provide automotive sales professionals with essential knowledge and skills for effectively managing credit and debt within the automotive sales landscape. This course covers critical topics such as vehicle evaluation, technological tools for appraisals, collaboration with management, and navigating the Finance and Insurance (F&I) process, alongside the car registration process in South Africa.
Aimed at sales professionals, this course focuses on refining skills for delivering a seamless customer experience, from vehicle selection to final delivery, while also educating participants on the importance of responsible credit management in fostering customer trust and loyalty.
By the end of the course, participants will be equipped with practical skills to manage customer credit applications, understand debt structures, and provide informed advice to customers regarding financing options.
Target Audience
This course is ideal for automotive sales professionals, dealership staff, F&I managers, and anyone involved in the credit application and management processes in automotive sales.
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1.1 What is Credit? -
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1.2 Credit Scoring
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1.3 Credit Reports
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1.4 The Importance of Credit
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1.5 Types of Credit
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1.6 How to Build and Maintain Good Credit
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1.7 Understanding Credit Terms and Conditions
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1.8 Credit Myths and Facts
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1.9 Dealing with Bad Credit
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1.10 The Role of Credit Bureaus
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1.11 Legal Rights Regarding Credit
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Quiz
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2.1 Understanding Debt
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2.2 Debt in the Auto Industry
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2.3 Managing Debt
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2.4 Types of Debt
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2.5 Impact of Debt on Credit Score
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2.6 The Psychological Aspects of Debt
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2.7 Debt Recovery Strategies
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2.8 Long-Term Financial Planning
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2.9 Real-Life Case Studies
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2.10 Resources and Tools
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Quiz
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3.1 Types of Auto Financing
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3.2 Understanding Interest Rates
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3.3 Calculating Payments
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3.4 Understanding Loan Terms
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3.5 Credit Scores and Their Importance
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3.6 Hidden Costs in Auto Financing
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3.7 Understanding Interest Rates
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3.8 Payment Strategies
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3.9 Regulatory Considerations
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3.10 Real-Life Scenarios
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Quiz
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4.1 Introduction to F&I
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4.2 The F&I Presentation
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4.3 Regulatory Compliance
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4.4 Importance of the F&I Process
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4.5 Best Practices in F&I Management
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4.6 Technological Integration in F&I
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4.7 Performance Metrics for F&I Departments
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4.8 Handling Difficult Situations
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4.9 Future Trends in F&I
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4.10 Case Studies and Real-Life Examples
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Quiz
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5.1 Assessing Financial Health
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5.2 Loan Pre-Approval
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5.3 Creating a Financial Plan
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5.4 Understanding Auto Financing Options
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5.5 The Impact of Credit Scores on Financing
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5.6 Total Cost of Ownership (TCO)
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5.7 Emergency Fund and Contingency Planning
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5.8 Long-Term Financial Planning
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5.9 Insurance Considerations
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5.10 Avoiding Common Financial Pitfalls
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5.11 Interactive Tools and Resources
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Quiz
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6.1 Dealing with Bad Credit
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6.2 Debt Recovery Techniques
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6.3 Case Studies
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6.4 Debt Recovery Process Overview
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6.5 Emotional and Psychological Impact of Debt
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6.6 Tips for Effective Communication with Debtors
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6.7 Prevention Strategies for Future Debt
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6.8 Resources for Financial Assistance
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6.9 Regulatory Framework and Changes
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6.10 Role of Technology in Debt Recovery
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Quiz
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7.1 Financial Tools for Consumers
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7.2 Resources for Further Learning
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7.3 Networking and Career Development
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7.4 Case Studies and Success Stories
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7.5 Frequently Asked Questions (FAQs)
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7.6 Industry Trends and Future Outlook
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7.7 Ethical Considerations in Credit and Debt Management
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Quiz
