Automotive Sales and Operations: From Inspection to Delivery
This course provides an in-depth look at critical aspects of automotive sales, including vehicle evaluation, technological tools for appraisals, collaboration ...
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The “Automotive Sales and Operations: From Inspection to Delivery” course offers a comprehensive exploration of the essential components of automotive sales and operations. This course covers vehicle evaluation, technological tools for appraisals, collaboration with management, the F&I process, and the car registration process in South Africa. It is designed for sales professionals aiming to enhance their skills in providing a seamless customer experience, from the initial vehicle selection to the final delivery.
Target Audience
This course is tailored for automotive sales professionals, dealership employees, and anyone involved in the sales and operations of automotive transactions.
Course Overview
Module 1: Vehicle Inspection and Reconditioning
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2
1.1 Evaluating Vehicle Condition -
3
1.2 Reconditioning Processes
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4
1.3 Legal and Regulatory Considerations for Vehicle Inspection and Reconditioning
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5
1.4 Pricing and Valuation Strategies for Reconditioned Vehicles
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6
1.5 Customer Communication and Sales Techniques Post-Reconditioning
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7
1.6 Advanced Diagnostic Tools and Technologies
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8
1.7 Ethical Considerations in Reconditioning and Sales
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9
Quiz
Module 2: Leveraging Technology in Car Sales
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10
2.1 AutoBid and Vehicle Appraisal Tools
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11
2.2 Ethics in Tech Usage
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12
2.3 Comparative Technology Tools
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13
2.4 Data Analytics and Customer Insights
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14
2.5 Social Media and Digital Marketing Integration
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15
2.6 Virtual Showrooms and Online Sales
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16
2.7 Training and Support for Sales Executives
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17
2.8 Future Trends in Automotive Technology
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18
Quiz
Module 3: Matching Customers with the Right Vehicles
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19
3.1 Needs Assessment
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20
3.2 Sourcing Inventory
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21
3.3 Vehicle Demonstrations and Test Drives
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22
3.4 Post-Sale Follow-Up
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23
3.5 Handling Objections and Concerns
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24
3.6 Technology in Vehicle Matching
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25
3.7 Success Metrics and Key Performance Indicators (KPIs)
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26
3.8 Case Studies and Best Practices
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27
Quiz
Module 4: Understanding the Role of a Sales Manager
Module 5: Navigating the F&I Process
Module 6: Car Registration Process in South Africa
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42
6.1 Vehicle Registration Steps
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43
6.2 Compliance Best Practices
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44
6.3 Understanding the Vehicle Registration Workflow
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45
6.4 Common Challenges in Vehicle Registration
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46
6.5 Customer Communication and Transparency
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47
6.6 Technological Innovations in Registration
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48
6.7 Environmental Considerations
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49
6.8 Future Trends in Vehicle Registration
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50
Quiz
1. Who should take this course?
This course is intended for automotive sales professionals, dealership personnel, and anyone involved in the operations and documentation of automotive sales.
2. What skills will I develop?
Participants will enhance their understanding of the complete sales process, including vehicle inspection, technology usage, F&I integration, and the car registration process.
3. How is the course delivered?
The course includes interactive components such as case studies and role-playing exercises to facilitate practical learning and skill development.
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Course details
Duration
4 hours
Lectures
49
Video
2 hours
Quizzes
7
Level
Intermediate
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